FAQ

/FAQ
FAQ 2018-03-21T12:49:21+00:00
My package is held in customs. What do I do? 2016-02-01T09:45:48+00:00

When we ship international, we provide you a customs label number. You should contact your local customs office with that number.

International tracking available? 2016-02-01T09:45:41+00:00

Yes and no. USPS International Priority Mail can only track up to the last port with in USA. We were told they are working to improve the tracking to the destination.

How big is the Sweatex shipping package? 2016-02-11T09:35:37+00:00

Our standard brown card board box is 8x6x4 inches, for up to 7 packs. Beyond 8 packs we use standard USPS priority mail white box with above same dimensions. If you order 11-20 packs expect in a USPS priority mail shoe box 14x7x6 inches. In most cases none of these boxes may not fit in your regular mail box. So check your mail holding box or at your door, or rental/leasing office.

The USPS tracking says it’s delivered but I don’t have it. Who is responsible? 2016-02-01T09:40:00+00:00

Tricky situation. Once USPS delivered there isn’t much we can do as a vendor. That’s the reason we pay for delivery confirmation. In most cases they leave it at rental office or by mistake at a different door. You may want to coordinate with your mail carrier.

What is a Sweatex sweat pad? 2016-02-01T09:18:24+00:00

Sweatex is a self sticking, disposable underarm sweat pad that absorbs sweat and odors.

How much sweat does Sweatex sweat pads absorb? 2016-02-01T09:16:53+00:00

It’s hard to say but absorbs enough sweat in a given work day.

I am a plus size women. Does it fit my dress size? 2016-02-01T09:15:10+00:00

Yes. It is designed to fit any size.

I only wear Indian dress churidars. Can I still use Sweatex sweat pads? 2016-02-01T09:14:14+00:00

Of course. Sweatex is designed for all clothing.

My husband sweats a lot. Can he use it too? 2016-02-01T09:13:18+00:00

Yes. Sweatex sweat pads are for women, men and children. Anyone who has a sweat problem can use it.

How does it fit to my shirt/blouse? 2018-03-21T12:49:21+00:00

Sweatex is designed with self sticking backing. That means you just peel off the back paper and stick inside of your shirt/blouse, in the underarm area just like a sticker. Please see instructions here.
How to use sweatex sweat pads

The sticking seems to be not enough. How do I improve it? 2016-02-01T09:10:18+00:00

To improve the sticking all you have to do is, apply more pressure on the pad once it is in place. The harder you press the better it sticks. Some customers reported using hot iron.

Can I use it on my expensive silk materials? 2016-02-01T09:08:27+00:00

Yes. It won’t cause damage to any clothing.

Can I re-use it? 2016-02-01T09:07:46+00:00

No. Please remove the pad and discard after each use. Do not store or wash garment with sweat pads attached.

Are Sweatex sweat pads washable? 2016-02-01T09:06:56+00:00

No. Sweatex sweat pads are disposable only.

How long can I use it? 2016-02-01T09:05:41+00:00

Generally for a whole work day. Depends on how much you sweat and how long you wear your dress.

Does it have any irritating chemicals? 2016-02-01T09:04:51+00:00

No. Not at all. Sweatex materials are hypo-allergenic but coated with mild aloe scent.

When I use Sweatex I smell good. Why? 2016-02-01T09:03:40+00:00

Sweatex sweat pads are coated with mild aloe scent. Aloe smells good!

How does returns work? 2016-02-18T09:55:45+00:00

In the rare case of refunds, we refund to your PayPal account, after deducting the shipping charges. For example if your order was over 8 Sweatex packs and shipping WAS free to you, we still deduct the shipping charges incurred by us.

When I received the packs they appeared bent and kind of crumpled. Do they still work ? 2016-02-01T09:01:52+00:00

Yes. It is natural for this kind of soft product to be bent and crumpled. But pads still work as advertised.